Frequently asked questions

Open Size & fit on the product page and compare your measurements with the garment chart. Contact us on WhatsApp if you need help choosing.

Choose Cash on Delivery or Bank Transfer at checkout. For a bank transfer, follow the payment instructions supplied with your order and send payment proof on WhatsApp.

Delivery across Pakistan is free, provided by Safias Collection. No additional tax is added at checkout.

Within Lahore, delivery takes up to 3 calendar days from placing your order. Elsewhere in Pakistan, delivery takes 5–7 calendar days from placing your order. It may arrive sooner.

We do not accept returns. Request a size or style exchange within 3 days of delivery; the dress must be unused and unwashed. You pay to send it back. We cover the first replacement delivery per order after receiving the original. Lower price differences are refunded by bank transfer; higher differences must be paid before we ship the replacement. Contact us on WhatsApp to arrange it.

For international delivery, please contact us on WhatsApp at +92 321 8882464.

Each product description lists the pieces included. Accessories shown for styling are not included unless stated.

Lighting and screen settings can affect how colours appear. Check the colour description and contact us with any questions.

WhatsApp is our only support channel for now: +92 321 8882464. For an existing order, include your order number.